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Leaders who communicate effectively will have more resilient and capable teams. When team members feel well informed about what is going on, they have greater trust in their leaders and find more meaning in their work.
When organizations have open and honest communication at all levels and in all directions, they will be more likely to maintain their morale and productivity when a crisis hits.
Here how great leaders communicate:
Overcommunicate
While most leaders think they are sharing enough information with their employees, the opposite is usually the case. When I survey employees, most wish they had more information from senior leaders. Don't assume that everyone will get your message with just one announcement or email. Communicate critical information in several different ways and in various forums to make sure it is heard and understood. In a crisis, communicate much more than you think is necessary.
Restructure Staff Meetings
Too many staff meetings start with the most senior person speaking, and then each team member giving their report. While this one-way communication shares information, its benefits are limited. Many people stop listening and check out of the meeting. Consider focusing staff meetings on a theme or problem and then have a discussion that engages everyone. You want dialogue, not monologue. If you're running the meeting, consider going last to avoid dominating the conversation.
Ask Questions
One of the best ways to improve communication is to ask probing and thoughtful questions. The more senior you are, the more questions you should be asking. Then, shut up and listen.
Share Bad News
Failure to communicate negative news often leaves a vacuum that will be filled by gossip and stories far worse than reality. Communicate what you can early and often. If you don't have all the facts, it is ok to say that and tell people what you can. If you cannot tell a full story due to privacy issues, say so.
Talk In Person
An email is a limited form of communication best used to confirm information, clarify tasks, or deliver non-complex details. It is a terrible tool for resolving conflict, negotiating, or discussing complex issues. Pick up the phone, schedule a meeting, or (once we’re back in our offices) walk down the hall to communicate in person. You'll have a more robust and often effective conversation when you talk in person.
Be Clear and Concise
Think elevator briefing - a brief, persuasive speech - every time you communicate. With limited time and way too many emails, writing a concise email, or giving a quick, simple explanation will mean you're better understood.
Have an Open Mind
Suppress your opinions and solicit input with a genuine desire to learn from others. Employees will often tell the boss what they think they want to hear instead of their real thoughts. Avoid this by speaking last and valuing the opinions of others.
What have you done to improve your communication?
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To learn more about how you and your team can thrive in adversity, visit my website, and follow me on LinkedIn, Facebook, and Twitter. And, check out my online Resilience Leadership course.